Luis Lugo joins management team as the Vice President of Service Operations

Luis Lugo joins management team as the Vice President of Service Operations

IntelligereTM, a market leader in providing top quality comprehensive interpreting and translation language solutions to the healthcare industry, announced today the addition of Luis Lugo to its expanding leadership team as the Vice President of Service Operations.

We are thrilled to have Luis Lugo join our management team.  His proven track record of providing exceptional service while improving call center operations makes him an asset to our company. In his new role, he will elevate our commitment to providing best-in-class customer service which is a critical focus for our organization, said Sharon Stein, Intelligere’s chief executive officer.

With more than 15 years of experience in the service industry, Lugo brings with him a wealth of knowledge to Intelligere few others can match. Most recently, Lugo was the Director of Clinic Business Services and Call Center at the University of Minnesota Physicians where he specialized in strategic and workforce management initiatives to improve contact center operations performance and efficiency. He also has served as an area administrator at the Social Security Administration where he led the strategic vision and service delivery for all customer service operations.

I’m eager and honored to join Intelligere, and be a part of its continued success, said Lugo.

Lugo earned a Master of Business Administration from Hamline University, and a Bachelor of Business Administration and Finance from the University of Minnesota-Duluth.