How to Make the Most of Your Remote Medical Interpreting Experience

How to Make the Most of Your Remote Medical Interpreting Experience

When most people think of medical interpreting, they imagine a physician, patient, and interpreter in an exam room, speaking face-to-face. In many instances, this is the case.

But it’s becoming more common for providers and patients to request remote interpreting. In rural areas or regions with limited interpreter resources, video remote interpreting (VRI) may be the only way patients can access this essential service. If you are considering VRI for your next appointment, here is how you can make the most of the experience.

  1. All the Usual Medical Interpreting Rules Apply

While the form of communication is different, all the usual rules and expectations for working with a medical interpreter still apply to VRI. Plan ahead for your appointment, slow down, and speak to the patient, not the interpreter. Ask one question at a time. Remember to schedule a longer appointment so you don’t feel rushed.

  1. Set Up Your AV Equipment Ahead of Time

Most clinics have webcams, TVs, and computers to facilitate VRI. Some clinics have invested in special carts equipped with tablets that are easy to move from room to room. Before your appointment with a remote medical interpreter, set up and test your AV equipment. Be sure the microphone and speakers are working and that the interpreter can easily see you and the patient (and vice versa). Camera placement is especially important if the interpreter is supporting a deaf patient.

  1. Expect to Use VRI for Hard-to-Fill Languages or Emergency Room Situations

VRI has made it possible for highly qualified medical interpreters to support patients who speak languages not typically supported in-clinic. It has also made it easier than ever to provide interpreting services to ER patients who require urgent support. Becoming comfortable using VRI helps providers care better for their patients.

  1. Work with a Reputable Service Provider

VRI is a specialized interpreting service. Highly qualified remote medical interpreters have the equipment and skills to make the process seamless for patients and providers. Intelligere medical interpreters are trained to provide VRI in clinic, hospital, and emergency room settings. We offer VRI support for 17 spoken languages and ASL, including 24-hour support for Spanish and ASL, to clients across the United States.

Remote medical interpreting empowers providers to improve care for patients even when it’s not possible for an interpreter to be present in the room. To offer VRI to your patients, contact Intelligere today.