As a language solutions partner dedicated to the healthcare industry, Intelligere is committed to ensuring that our services align with all healthcare organizations’ efforts to meet their Triple Aim goals for the Limited English Proficient, Deaf, DeafBlind, and Hard-of-Hearing patient populations. Intelligere understands that quality language services are a core component to achieve the Triple Aim goals. We are committed to building a strong infrastructure focused on high quality in every aspect of the services we provide to our clients and patients. Our full suite of language services includes in-person interpreting, over the phone interpreting (OPI), Video Remote Interpreting (VRI), and document translation. In 2017, we will continue to promote the growth and development of our interpreters to provide quality language services to the communities we serve. We are building a strong, client centric efficient best-in-class service team to deliver outstanding service for both clients and patients. We understand that by providing high quality language services we enhance the ability of our healthcare partners to communicate appropriately with their patients and clients, which enables patients and their families to clearly understand their medical care. Thus, improving their health outcomes, increasing their satisfaction with their medical care experience, and reducing the cost of their overall healthcare. We invite our interpreters and clients to provide feedback and ideas on how we can build a stronger partnership to strengthen our commitment to the Triple Aim.
‘A dangerous conversation: Medical interpreters need extra training to help dying patients When there is a language or culture gap, interactions between patient and physician become much more difficult. Both sides can fail to recognize importance nuances, such as body language, variations in the meaning of words, and emotions. Healthcare professionals need the assistance of interpreters to help them overcome language barriers and navigate cultural differences and interpreters are even more indispensable during a patient’s dying days. Healthcare specialists have noted that interpreters need more training when it comes to palliative and hospice care. It is a practice that requires interpreters to dig deeper into explanation because most of the communication does not translate across languages. Intelligere encourages our interpreters to take part in Health Care Interpreter Network online training courses to practice concepts and vocabulary related to these difficult points. To learn more about ‘a dangerous conversation, click here. In the Spotlight |
Bee Vang joins Intelligere Certified quality interpreters are the center of our organization. We stand by our commitment to provide best-in-class trained professionals for our clients and believe that our success starts from within our leadership team. Bee Vang has been a medical interpreter for over 24 years. She joined Intelligere as a Talent Acquisition Specialist, responsible for recruiting and selecting qualified and highly skilled interpreters. She has a passion for the interpreting industry, actively seeks out training opportunities to improve the quality of service she provides, and enjoys giving back to the community by helping bridge the gap between providers and patients. The following is an interview with Bee:
Q: Why did you join Intelligere?
Bee: I came on board with Intelligere because of the organization’s commitment to improve the interpreting industry and profession. I appreciate the company’s acknowledgement of interpreters who are committed to making a difference in their own profession. I’m an interpreter myself and see that Intelligere is finding ways to advance interpreter skills by providing training and educational opportunities.
Intelligere is about Quality, Respect, Accountability, Team Work, and Integrity. Intelligere strives for success and that is a team I want to be a part of. Read more about Bee Vang.
Support, Tips & Tricks
Quality Assurance Intelligere is committed to providing best-in-class service and experience to our clients and interpreters, alike. As part of that commitment, we realize that having a robust Quality Assurance program is critical in the delivery of our service. Intelligere has now made it easier for our clients to provide us with valuable feedback on how we’re doing on our promise of unmatched quality and service.
Please email any feedback or concerns regarding service issues to Quality@intelligeresolutions.com.
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