What Medical Interpreters Need to Know about HIPAA

Medical interpreters play crucial roles in patient care, whether they interact with patients in a hospital room, clinic, or assisted living facility. While they work closely with physicians and other medical providers, they are not medical personnel. So, does HIPAA apply to medical interpreters? YES. “HIPAA” stands for the Health Insurance Portability and Accountability Act. […]

3 Things Providers Can Do to Make Limited English Proficiency (LEP) Patients Comfortable in the Exam Room and achieve the best outcome

Every physician and medical provider wants to make their patients comfortable in the exam room. When patients are comfortable, they can concentrate on the information their providers are sharing with them about their health. For patients with limited English proficiency, a visit to the doctor’s office can be uncomfortable and even stressful. Here are three […]

The Case for Medical Interpreters

Jazmin Manjarrez knew something wasn’t quite right. She was interpreting between a patient’s family and their mother’s doctor. The physician had told the family their mother was not a good candidate for a liver transplant. The family’s body language betrayed their anger and frustration. Those weren’t typical reactions for this type of news. Manjarrez realized […]

4 Reasons to Hire Qualified Medical Interpreters at Your Hospital or Clinic

More than 170 languages are spoken in the United States. English is not the first or strongest language for millions of US residents and citizens. This presents numerous barriers to receiving high-quality medical care at American clinics and hospitals. When a language barrier exists between patient and physician, care and safety suffer, leading to miscommunication, […]

Understanding Sight Translation

As a language solutions organization, Intelligere understands the increased request for sight translation as Limited English Proficiency (LEP) populations continue to grow and regulations require many of the written information materials provided in healthcare facilities be professionally translated for proper communication with these communities. Interpreters understand they play a role in helping with this process […]

Our Commitment to Bridge the Communication Gap

On July 15, we announced the launch of IntelligereTM and our commitment to transform the language services industry. With a healthcare focus, we understand the importance of partnering with qualified and trained professional interpreters to bridge the communication gap, uphold quality of care and improve the overall experience for patients. In our declaration to provide […]

Understanding Our Impact on Community Health

Intelligere is the Latin word for “understand” which is the core of our brand promise to you. As a language solutions organization, Intelligere understands the crucial role that quality interpreter services play in improving Limited English Proficient and Deaf, DeafBlind, & Hard of Hearing communities’ access to healthcare services and their health outcomes. We understand […]

Focus on Quality Interpreters and National Certification

In our declaration to provide professionalism to the healthcare industry, we are partnering with the Certification Commission for Healthcare Interpreters (CCHI) for interpreters to become nationally certified. In September, CCHI and Intelligere co-hosted initial informational events on national certification — over 80 interpreters attended. The feedback has been positive as interpreters recognize the value of […]

February Intelligere Connection

Intelligere’s Commitment to the Triple Aim As a language solutions partner dedicated to the healthcare industry, Intelligere is committed to ensuring that our services align with all healthcare organizations’ efforts to meet their Triple Aim goals for the Limited English Proficient, Deaf, DeafBlind, and Hard-of-Hearing patient populations. Intelligere understands that quality language services are a […]

Quality Matters – Introducing Bee Vang

Certified quality interpreters are the center of our organization. We stand by our commitment to provide best-in-class trained professionals for our clients and believe that our success starts from within our leadership team. Bee Vang has been a medical interpreter for over 24 years. She joined Intelligere as a Talent Acquisition Specialist, responsible for recruiting […]